Reference

Terms and Conditions That Apply to Your Betzo Account

These terms set out what you can expect from us and what we ask of you. Access to Betzo depends on your local law and whether your region is eligible — read these terms before you use your account.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification stepsLive casino and slots

Browse Lobby Read FAQ

HOW WE HANDLE YOUR DATA

Account Security, Data Retention, and Your Rights

We store account data only for as long as required to operate your account and meet our obligations under applicable law. You can request a copy of the data we hold about you or ask us to close your account at any time by contacting support. Passwords are hashed and never stored in plain text. OTP verification is required at login from a new device, which means your account cannot be accessed from an unfamiliar phone without your mobile number receiving a code first.

Data Retention

Account and transaction records are retained for the period required by applicable law; after closure, personal data is deleted or anonymised on schedule.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see how the lobby is used — you can manage cookie preferences from your browser settings.

Account Security

OTP verification at new-device login and wallet-name matching on withdrawals are the two main controls we use to protect your account from unauthorised access.

Your Requests

To request your data, correct an error, or close your account, contact support in writing — we aim to respond and act within the timeframe your local law requires.

What These Terms Cover and How They Apply

Betzo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Betzo, you confirm that you meet the age and eligibility requirements set by your local law and that you are accessing the platform from a region where it is permitted. These terms apply to every part of your account — your

1
login, your wallet balance, your transaction history, and any activity you carry out in the lobby. Payment terms apply equally to deposits and withdrawals processed via bKash, Nagad, and Rocket. Each transaction is subject to verification: we confirm the mobile wallet number matches your registered account
2
before a withdrawal is released. If there is a mismatch, our support team contacts you to resolve it. We reserve the right to suspend account access if we detect activity that conflicts with these terms, including use from ineligible regions or attempts to hold multiple accounts.
3
Currency on your account wallet is held in BDT and processed through local payment rails only. Any disputes about a transaction must be raised within the window stated in the dispute section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or if you believe a transaction was handled incorrectly under these terms, contact us through any of the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference number so we can pull the record quickly.

Common Questions About Betzo Terms and Conditions

These answers cover the terms questions we hear most often. For anything not listed here, reach out via live chat or email with your account details and the specific clause you want explained.

Account access is available to adults in eligible regions where local law permits it. You confirm eligibility when you create your account, and we may ask for verification documents at any time.

No. These terms allow one account per person. If we identify duplicate accounts linked to the same identity or mobile number, we reserve the right to close the duplicates and review the remaining account.

The withdrawal will be held until the mismatch is resolved. Our support team will contact you to confirm the correct wallet details before releasing funds.

Contact us via live chat or email with your transaction reference number and the amount in question. Include the date and the payment method — bKash, Nagad, or Rocket — so we can locate the record quickly.

Send a written request to our support team. We will respond within the timeframe required by applicable law and provide a copy of your account and transaction data in a readable format.

After you close your account, we retain records only for the period required by law. Personal data beyond that retention window is deleted or anonymised according to our data handling schedule.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us AccountRegister InfoBetzo Glossary

Terms and Conditions That Apply to Your Betzo Account

Account Security, Data Retention, and Your Rights

Data Retention

Cookie Policy

Account Security

Your Requests

How to Reach Us About These Terms

Common Questions About Betzo Terms and Conditions

01 Who can open an account on Betzo?

02 Can I hold more than one account?

03 What happens if my bKash or Nagad wallet name does not match my account name?

04 How do I dispute a transaction under these terms?

05 How can I get a copy of the data Betzo holds about me?

06 What happens to my account data if I close my account?

Terms & Conditions

Related pages

Related pages