What Information We Hold and Why
When you create an account, we collect the details you submit — name, email address, date of birth, and contact number. If you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier to process your payment and
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maintain an accurate account history. We do not store your full mobile banking PIN or password. We also collect device and session data automatically: your IP address, browser type, and pages visited. This helps us detect unusual login activity and keep your account secure. If you
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contact our support team, we keep a record of that conversation. We hold your data only as long as your account is active or as required by applicable law. Once an account is closed and the retention period has passed, personal data is deleted or anonymised.
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Our platform uses SSL encryption across all account and payment pages. Whether this policy applies to you depends on your local law and the eligible regions in which our service operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.